What is your guard training program?
We hand-select experienced professionals. Our guards are highly trained, and we require that they go through extensive training. Each of our guards carries a guard card. Guard cards are mandated by the state, and they give a security guard license to work in the specific state. The state-mandated training program is 40-hours, and it is approved by BSIS (Bureau of Security and Investigative Services).
At Fenyx, we verify that our guards have completed the state-mandated training, or we send them to receive it. All of the Fenyx officers must complete an 8-hour training session before being placed on ANY account. Our guards continue training with an additional 16-hour training session throughout the year, as required by BSIS. We teach our officers in the office, but we also do onsite training for each job site to ensure that our guards are prepared. We believe that our reputation starts with the people that we put out in the field.
How can you protect my property while maintaining my privacy?
Fenyx Protective is dedicated to providing our clients with top-notch quality service. We believe in maintaining the highest level of professionalism; therefore, we commit ourselves to quality service that you can trust. All communication and activity that takes place while one of our guards is on your property are confidential. We make regular reports, and those reports are kept in a secure location at our office. We keep any digital documents on our secure server, which is password protected. Your privacy is our utmost concern.
Your privacy is important to us. We hand-pick our experienced guards. They are required to go through thorough training and extensive background checks. Our guards sign a confidentiality agreement when as part of their employment package. When our guards enter the field, they are equipped with the proper knowledge to secure your needs. Our Guard Assurance program tracks all guard movement and helps us maintain our rely reputation.
We are proud to serve Orange County, Los Angeles County, and the Inland Empire. Depending upon client need and request, we are also equipped to serve a broader area of Southern California.
Do your security officers have the power to arrest?
Our security officers are trained to observe and report as part of their BSIS training. They do not have any more power than the average citizen to arrest: a citizen’s arrest. Depending on the need and circumstances, we can employ sworn officers as part of our security team.
Can I request a specific security officer?
We are dedicated to providing the best, most highly trained officers that best fit your schedule and security needs. We understand that there may be a particular officer you are comfortable with and fond of. If that officer is available and willing, we are happy to place him or her on your security account.
Are your prices competitive? How are your rates?
Your specific security needs determine the price. Fenyx Protective prides itself on offering quality security services at a price that you can feel comfortable with. That is why we have the goal of completing a security survey before an agreement is signed. This way we can provide the most effective coverage plan for your security needs. We maintain competitive pricing while keeping quality service at the forefront of our company.
Why should I hire you Fenyx Protective?
At Fenyx Protective, we believe in creating lasting partnerships with our clients. These relationships are built on trust. You can trust us because we never stop working towards the highest level of professionalism. We are set apart because we care about your unique needs. Our custom services are tailored to make a security plan that fits best for you.